Cancellation Policy & Cancellation (Withdrawal) Form
Consumers residing in the EU have the right to withdraw from a distance contract under the following conditions, where a consumer is any natural person who enters into a transaction that does not relate to their commercial or professional activities.
A. Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days and begins on the day you or a third party designated by you, who is not the carrier, has taken possession of the goods (in the case of partial deliveries, the last item).
To exercise your right of withdrawal, you must inform:
Beata Magdalena Kulesza
Seitenstettengasse 5/37
1010 Vienna
+43 699 190 85 803
info@kissenly.com
by means of a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (excluding additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive the notification of your withdrawal from this contract. We will use the same payment method that you used for the original transaction unless explicitly agreed otherwise with you.
In no case will you be charged any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us immediately and in any case no later than fourteen days from the day you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling them beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Early Expiration of the Right of Withdrawal
The right of withdrawal does not exist for consumers who do not have a residence in the EU unless national law provides for a statutory right of withdrawal.
The right of withdrawal also does not apply to goods that:
- are made to customer specifications or are clearly tailored to personal needs,
- can spoil quickly or whose expiration date would be quickly exceeded,
- are delivered sealed and are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
B. Withdrawal Form
If you wish to withdraw from this contract, please fill out this form and send it back:
Beata Magdalena Kulesza
Seitenstettengasse 5/37
1010 Vienna
+43 699 190 85 803
info@kissenly.com
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on () ____________ / received on () __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notified on paper)
Date ____________